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Frequently asked questions
- Your IQOS device How do I update my IQOS 3 DUO?
- Your IQOS device Why should I upgrade the firmware of my IQOS 3 DUO?
- Order and Return Where is my order? My order has not been delivered
- Order and Return My order is wrong. Who do I contact?
- Troubleshooting What does the red light that blinks on my IQOS device indicate?
- I changed my mind. How can I change or cancel my order?
- Order and Return What is not covered by the warranty on an IQOS 3 DUO Refreshed?
- Which browser can I use to interact with the IQOS web app?
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